policies & procedures

All services and products described in this website are owned by ECS Creative LLC. By booking these services by Evan the Colorist you hereby understand and agree that these services are performed by ECS Creative LLC, an Illinois limited liability company.

Consultation and Pricing

The consultation is the most important part of the service. You get to express all your ideas and wishes for your hair, and the stylist can set expectations so we are both on the same page before the coloring has even begun. Please feel free to email and set up a complementary 15-minute virtual consultation through FaceTime or Zoom, especially for double processes, color corrections, or big changes. A better estimate on the pricing of services will be described at the time of consultation once all the services are agreed upon.

Deposits Policy

A 50% non-refundable deposit is required for corrective color appointments or services scheduled for more than 3 hours. This deposit must be paid by credit card at the time of booking.

For hourly appointments, the deposit will be calculated as 50% of the estimated midpoint cost provided in your service quote. The deposit will be applied to your total service cost, with the remaining balance due on the day of the appointment.

Should you need to reschedule or adjust your appointment, the deposit may be applied to one rescheduled session, provided it is booked within 1 month of the original appointment date.

Cancellation / Tardiness 

Evan the Colorist kindly asks that you give 48 hours notice if you cancel your appointment. If 48 hours notice is not given, you will be charged a $50 fee which will be applied to your next service before booking. We understand that a medical/life emergency can not be predicted. We mindfully consider such occasions and have understanding when they occur. Missed appointments or “no shows” are subject to a charge in the amount of the full service.

Cancellations and “no shows” leave gaps in the schedule that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late.

Gratuities

Evan the Colorist does not include gratuities in the price for color services. Gratuities are welcomed and encouraged as a token of appreciation for an excellent job. You are welcome to tip with credit card, cash, or via Business Venmo @evan-the-colorist.

Adjustment Policy

Evan the Colorist takes pride in all hair color services provided and wants every client to leave happy. However, it is understandable that occasionally you may want something changed. If for any reason you are not fully satisfied with your service, please do not hesitate to let us know. A complimentary adjustment can be scheduled within a week from the original appointment or alternative solutions may be possible. We want all clients to leave loving their hair. Please note that Evan the Colorist does not issue refunds for any hair color services.